MORE ABOUT MORETO HAIR EXTENSIONS
At Moreto Hair Extensions we work with 100% natural European and Brazilian hair.
Synthetic hair – cheap hair, does not last for a long time, the hair feels hard and not soft like natural hair, it takes time for the hair to dry after overlapping, it cannot be dyed, you cannot use heat on the hair because it is not resistant to the heat temperatures of straighteners and Babyliss.
Natural hair – more expensive hair, lasts a long time, the hair is soft and pleasant to the touch, dries like natural hair, can be dyed, heat can be used on the hair with devices such as straighteners and Babyliss.
At Moreto Hair Extensions we only work with 100% natural hair.
Yes, at Moreto Hair Extensions we only work with 100% natural human hair, there is also virgin hair that has not undergone any chemical process.
It’s totally normal to feel unsure at first! Hair extensions are perfect for anyone who wants to add volume, thickness, or length — but the key is finding the right match for your natural hair.
That’s exactly why we created our Match My Color service!
You can send us a photo, and our team will help you determine:
If extensions are right for your hair type
What type of extensions will work best for you
And the perfect color match — so everything blends naturally
We’re here to guide you every step of the way 💛
ORDERING
Before answering the question, we always recommend consulting a professional hair stylist.
It is very important to match the hair extensions to your natural hair according to color, texture, touch and length and of course according to the result you want to achieve.
For example: if you have blonde, smooth, pleasant and short hair and you want to lengthen your hair, you will have to choose a blonde, smooth, pleasant and long hair extension.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.
Guarantee to arrive within two weeks from the time of purchase.
We are excited that you have decided to place an order with us.
Once your order is completed, you will receive an email from UPS with your tracking number.
By clicking on this number, you will be able to track the status of your order and see where it is currently located.
This tracking system ensures that you are always in the loop and know exactly where your order is at all times.
If your payment isn’t going through, try switching to a different browser — that usually solves the issue.
Still having trouble? No worries! Just reach out to us at [email protected] and we’ll be happy to assist you right away.
Once your order has been processed and shipped, we are unable to cancel it.
If you wish to cancel an order that has not yet been processed, please contact our customer service team as soon as possible.
Yes, we sell hair extensions to hair salons.
If you are a hair salon, click here to contact us.
Yes, the prices are different for hair salons.
If you are a hair salon, click here to contact us.
INSTALLATION & MAINTENANCE
Moreto Hair extensions are designed for easy self-installation at home — no hairstylist needed!
The installation is quick and simple, and takes between 5 to 30 minutes, depending on your experience and the volume you choose to install.
Each package comes with clear instructions, so you can confidently install the extensions by yourself and enjoy instant volume and length.
Got questions? We’re always here to help guide you step by step – [email protected]
For most extension types, your natural hair should be at least 4 to 6 inches (10–15 cm) long.
This length is enough to attach the extensions securely and blend them in naturally — so they won’t be visible or feel bulky.
Keep in mind, the required length might vary a little depending on the type of extensions you choose.
Not sure if your hair is long enough? Send us a photo through Match My Color and we’ll gladly take a look!
Moreto’s hair extensions are made from 100% real human hair. With proper care and maintenance, they can last anywhere from 6 months to 2 years – depending on how often you wear them, how you treat them, and how well you care for them.
The better you care for your extensions, the longer they’ll stay beautiful!
Yes! Moreto Hair extensions are made from 100% real human hair, including virgin hair — which means they can be dyed.
We highly recommend having any coloring or chemical treatments done by a professional hairdresser.
⚠️ Please note: we do not recommend bleaching (lightening) the extensions, as improper bleaching can damage the hair.
For best results and long-lasting quality, always consult a professional!
Yes, it can be done, but just as heat damages our natural hair, it also damages the hair extensions, so if heat is used on the hair extensions, it is better that the temperature not be too high and of course the frequency not be high.
Yes, you can wash your hair every day, but just as your natural hair is not recommended to be washed every day, neither are the hair extensions.
Since Moreto clip-ins aren’t attached to your scalp, they don’t absorb natural oils like your own hair does — which means you don’t need to wash them often.
Only wash them when they start to feel heavy, look dull, or have product buildup. Overwashing can dry them out, so less is more when it comes to keeping them fresh and beautiful!
We don’t recommend sleeping with clip-ins. It can be uncomfortable and may lead to tangling, matting, or even damage to the clips over time.
For the best results and to keep your extensions looking their best, it’s always better to remove them before bed.
We don’t recommend swimming in pools or the ocean while wearing your Moreto Hair extensions.
Chlorine and salt water can dry out the hair, cause tangling, and shorten the lifespan of your extensions — especially if they’re not properly protected.
If you do choose to swim, we strongly suggest tying your hair in a braid, avoiding full submersion, and rinsing immediately with clean water afterwards.
SHIPPING & RETURNS
We aim to deliver your Moreto Hair extensions within up to 7 business days from the moment you place your order.
In most cases, your order will arrive even sooner!
Please note: shipping delays can occasionally happen due to courier issues that are beyond our control — but we’re always here to help track your package and keep you updated.
Once your order has been shipped, you’ll receive a confirmation email directly from UPS, which includes your tracking number.
With that number, you can follow your package’s journey right to your door.
Please note: in some cases, the tracking may show limited updates and only confirm delivery — but don’t worry, your package is still on its way.
Once your order has been processed and shipped, we are unable to cancel it.
If you wish to cancel an order that has not yet been processed, please contact our customer service team as soon as possible.
